Most products on Mittal Collections are eligible for return within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging. Some products are marked non-returnable at the time of purchase (for example, certain clearance or hygiene-sensitive items) — this is clearly shown on the product page and at checkout before you place your order, so you always know a product's return eligibility in advance.
To initiate a return on an eligible item, go to My Orders in your account and request a return, or contact our support team with your order ID. Return pickup is completely free — you do not pay any charge to send an eligible item back to us.
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5-7 business days. We currently do not offer direct exchanges; if you would like a different size, colour, or product, please return the original item for a refund and place a new order.
Cancellation: You can ask us to cancel your order before it is dispatched. Contact us with your order ID by email at info@mittalcollections.com, on WhatsApp at +91-9971678662, or through our Contact page. We do not charge any cancellation fee. For prepaid orders, we start the refund to your original payment method after the cancellation is approved; the time taken for the amount to reach your account depends on your payment provider and bank. If your order has already been dispatched, please contact us — eligible items can be returned after delivery under this policy.
Products marked as non-returnable at the time of purchase are not eligible for return under this policy.